
sabrina k. chun
product content designer ⭐ ux writer extraordinaire ⭐ experience & solutions architect
content design
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Webex’s Content Design team
introducing Webex’s voice and tone
updating Webex’s voice and tone
Momentum Design System
creating a content design system
implementing a content-ready checklist for designers
Write Like Webex
supporting and rolling out Webex’s gen AI writing tool
ux writing
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Control Hub
⭐ revamping and restructuring organization settings
⭐ creating a Getting Started guide
⭐ crafting a gamified security coach
Partner Hub
⭐ revamping and restructuring organization settings
⭐ creating a Getting Started guide
⭐ crafting a gamified security coach
Contact Center for admins
⭐ revamping and restructuring organization settings
⭐ creating a Getting Started guide
⭐ crafting a gamified security coach
Cisco Unified Identity
⭐ revamping and restructuring organization settings
⭐ creating a Getting Started guide
⭐ crafting a gamified security coach
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conversational
design
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Cisco AI Assistant for Control Hub
⭐ crafting AI Assistant messages for our admin audience
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Chase Digital Assistant
content strategy
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Digital Wealth Management
⭐ improving visual data for landing pages
⭐ optimizing double entry points for the most direct user journey
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Digital Wealth Management
⭐ improving visual data for landing pages
⭐ optimizing double entry points for the most direct user journey
product copywriting
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Chase Bank: Inclusive Design Guild
⭐ Anti-racism open letter (October 2020)
Potli
⭐ Potli's Guide to Your Star Sauce (January 25, 2022)
NYC Democratic Socialists of America
⭐ The NYC Thorn, No. 43: Council Speaker Candidates Court Joe Crowley’s Support (December 11, 2017)
Pandia Health
⭐ Graham-Cassidy Repeal: We’ve Dodged Another Bullet. For Now. (September 26, 2017)
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Blackprints
⭐ Blackprints kickstarter + blog updates (April 2013)
Halo Belt
⭐ HALO Belt 2.0 kickstarter campaign + blog updates (February 2014)
⭐ HALO Mini kickstarter campaign + blog updates (May 2013)
⭐ HALO Zero Bag kickstarter + blog updates (January 2013)
⭐ HALO Belt kickstarter campaign + blog updates (June 2012)
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Webex Design
⭐ introducing Webex’s voice and tone
⭐ updating Webex’s voice and tone
⭐ evolving the design team’s content review process
Momentum Design System
⭐ creating a content design system
⭐ implementing a content-ready checklist for designers
Write Like Webex
⭐ supporting and rolling out Webex’s gen AI writing tool
a 20th anniversary refresh
Challenge
Long-term Capital Market Assumptions is a highly anticipated annual report for institutional investors.
The 116-page report was repackaged in various versions: an executive summary, downloadable PDFs, and matrices.
The landing page, organized by year, was a long list of links to the older PDFs, matrixes, and short reports.
Twenty-three countries each had 7 pages: a main page, a video page, and five infographic pages. From a content hygiene standpoint, 161 pages were a lot of extraneous LTCMA content, especially for older pages that received little to no engagement.
Approach
Designed a cleaner and more concise layout.
I wanted to emphasize the “20th edition” narrative arc for the page reboot. This became a promotional campaign that had banners on the homepage and other pages.
Along with the refreshed page, we rebranded the title from “Long-term Capital Market Return Assumptions” to a slightly shorter “Long-term Capital Market Assumptions.”
Part of my responsibilities included pulling weekly Google Analytics reports (see below right screenshot). I needed to make a fully informed decision to combine or delete pages out of the 161.
For example, I combined 5 infographic subpages into a single page.
Partners
Global Markets and Insight Strategy product teams
Design
Analytics
Results
Overall, it was a massive effort of page cleanup and redesign work, but it paid off in a major way. Institutional investors loved the simplistic new look, especially the new infographic page. The product owners were gratified by the record-breaking triple number jump in activity and engagement.