sabrina k. chun

product content designer ⭐ ux writer extraordinaire ⭐ experience & solutions architect

content design

  • Webex’s Content Design team

    • introducing Webex’s voice and tone

    • updating Webex’s voice and tone

    Momentum Design System

    • creating a content design system

    • implementing a content-ready checklist for designers

    Write Like Webex

    • supporting and rolling out Webex’s gen AI writing tool

ux writing

  • Control Hub

    revamping and restructuring organization settings

    creating a Getting Started guide

    crafting a gamified security coach

    Partner Hub

    revamping and restructuring organization settings

    creating a Getting Started guide

    crafting a gamified security coach

    Contact Center for admins

    revamping and restructuring organization settings

    creating a Getting Started guide

    crafting a gamified security coach

    Cisco Unified Identity

    revamping and restructuring organization settings

    creating a Getting Started guide

    crafting a gamified security coach

conversational
design

content strategy

product copywriting

  • Webex Design

    introducing Webex’s voice and tone

    updating Webex’s voice and tone

    evolving the design team’s content review process

    Momentum Design System

    creating a content design system

    implementing a content-ready checklist for designers

    Write Like Webex

    supporting and rolling out Webex’s gen AI writing tool

a 20th anniversary refresh

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Challenge

  • Long-term Capital Market Assumptions is a highly anticipated annual report for institutional investors.

  • The 116-page report was repackaged in various versions: an executive summary, downloadable PDFs, and matrices.

  • The landing page, organized by year, was a long list of links to the older PDFs, matrixes, and short reports.

  • Twenty-three countries each had 7 pages: a main page, a video page, and five infographic pages. From a content hygiene standpoint, 161 pages were a lot of extraneous LTCMA content, especially for older pages that received little to no engagement.

Approach

  • Designed a cleaner and more concise layout.

  • I wanted to emphasize the “20th edition” narrative arc for the page reboot. This became a promotional campaign that had banners on the homepage and other pages.

  • Along with the refreshed page, we rebranded the title from “Long-term Capital Market Return Assumptions” to a slightly shorter “Long-term Capital Market Assumptions.”

  • Part of my responsibilities included pulling weekly Google Analytics reports (see below right screenshot). I needed to make a fully informed decision to combine or delete pages out of the 161.

    • For example, I combined 5 infographic subpages into a single page.

Partners

  • Global Markets and Insight Strategy product teams

  • Design

  • Analytics

Results

  • Overall, it was a massive effort of page cleanup and redesign work, but it paid off in a major way. Institutional investors loved the simplistic new look, especially the new infographic page. The product owners were gratified by the record-breaking triple number jump in activity and engagement.

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